Shipping & Returns
How orders are shipped, and what to do if something goes wrong.
- Last updated
- September 18, 2026
- Sections
- 10
- Careful Packing
- Sealed, labeled vials packed to protect them in transit.
- Tracked Delivery
- Every order ships with a tracking number sent by email.
- Shipping Issues
- Damaged, lost or incorrect orders are reviewed and resolved.
- Documentation
- Batch COAs are published in our archive.
Quality You Can Trust
Every order is packed with care and shipped in sealed, clearly labeled vials. If anything about your order is not right, contact us and we will make it right under the terms below.
Shipping Options
Available shipping methods and rates are shown at checkout based on your address.
Orders are processed once payment is confirmed, excluding weekends and holidays. Delivery times are carrier estimates and may vary.
Available shipping destinations are shown at checkout based on your address.
Refunds & Returns
Because of the nature of research compounds, we cannot accept returns of opened, used or altered products. Unopened products in their original packaging may be eligible for return; contact us before sending anything back.
Approved refunds are issued to the original payment method.
Shipping Issues
Damaged in Transit
If your order arrives damaged, keep the packaging and contact us with photos.
Lost in Transit
If tracking shows no movement or the carrier confirms the package is lost, contact us and we will work with the carrier to resolve it.
Marked Delivered but Not Received
Check with neighbors and your local carrier office first, then contact us so we can open a claim.
Incorrect or Missing Items
If you received the wrong item or something is missing, contact us with your order number and photos.
How to File a Claim
Damaged, lost, stolen or missing: here’s what to do.
- Gather your proof. Keep all packaging and take clear photos.
- Contact us promptly. Reach out as soon as possible after delivery (or after the expected delivery date).
- We review it. Once verified, we will reship, refund or issue store credit.
Required Documentation
- Your order number
- Photos of the external packaging
- Photos of the package contents
- Photos of the packing slip enclosed with the order
Resolution
Approved claims are resolved by reshipment, refund or store credit at our discretion. We are not responsible for delays or losses caused by an incorrect address entered at checkout.
Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks filed without first contacting us may be contested, and may lead to cancellation of open orders and refusal of future orders.
Our Commitment
We want every order to arrive as expected. If something goes wrong, tell us and we will work with you to fix it.
Questions About Your Order?
Contact us about a delivery issue or a return:
La Aminos
Send us a message through our contact form and we’ll reply by email.